.png){kind=logo}
The context:
A digital transformation at an impasse. A major insurance group is undertaking extensive overhead rationalisation under regulatory pressure. A new indirect procurement tool covering IT, consulting and property has been deployed at significant cost. Employees find it overly complicated and continue placing orders outside the system.
La Boussole's diagnosis:
A tool without adoption. We identify a human challenge rather than a technical failure. Procurement teams feel their contribution has been diminished and see the tool as a means of control rather than support. Communication, internal negotiation and teaching skills are lacking, making it difficult to win acceptance for the change.
The solution:
Professional development and soft skills. Our work focuses on people and momentum:
- Redesigning the employee journey: redefine roles so procurement professionals become business partners, helping business units optimise their budgets.
- Soft skills practice: intensive training in change management and persuasive communication to overcome internal resistance.
- Simpler processes: streamline digital workflows to make them intuitive, drawing on co-design workshops with end users.
The outcome:
Shared efficiency. Within a year, 95% of indirect procurement flows go through the digital tool. Overhead reduction reached the 10% target — €15 million in annual savings — while the working environment stabilised as the teams' expertise gained greater recognition.
